Business Hours are MONDAY to SATURDAY 9am -8pm *Excluding weekends*

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Standard Orders are fulfilled within 3 to 5 business days AFTER date of purchase. Custom unit orders are fulfilled within 10 to 14 business days AFTER purchase.

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Shipping fee is applied to each other - tracking numbers will be sent out via email once order has been packed and shipped. Balo Bundles LLC, IS NOT RESPONSIBLE for package once it had been shipped with carrier. 

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Customer has 48 hours AFTER receiving their order to notify Balo Bundles Hair Company of any problems/concerns. 

Please allow up to 48 hours to 48 hours for us to respond back to any inquiry/complaints. Do not spam our phone/email. Be mindful and respectful about any inquiries about orders/concerns. Any inquiries made outside business hours will be handled the next business day.*excluding weekend and holidays*

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ALL SALES ARE FINAL. NO RETURNS. NO REFUND. NO EXCHANGES.